Questions people ask about SocialWire

SocialWire is a social listening tool for publishers and newsrooms. You follow lists of public accounts on Facebook, Instagram, X, Threads, YouTube and Bluesky, and it flags the posts doing far better than normal for each account.

Meta replaced CrowdTangle with the Meta Content Library, which is limited to approved academic and nonprofit researchers and journalists at nonprofit news organizations. Other options include NewsWhip, Socialinsider and Junkipedia. SocialWire brings back CrowdTangle's list and overperforming workflow for publishers, with monthly plans.

No. SocialWire is an independent company, built by journalists.

Facebook, Instagram, X, Threads, YouTube and Bluesky. One list can hold accounts from all six.

Not at launch.

Each post's interactions are divided by that account's typical post. A post at 6× normal is doing six times better than that account usually does.

You choose the schedule for each list: every 4 hours, twice a day, daily, or on demand. The schedule is the same on every plan.

No. When you add an account, its recent posts load right away. SocialWire keeps every post it collects, so your history grows the longer you use it.

Yes. Set alerts on a list or an account and SocialWire tells you when a post takes off.

A written summary of what's happening across a list, sent by email. Each report looks at up to about 300 posts, and you choose whether it covers the newest posts or the highest-engagement ones.

Yes. Search across all the posts in SocialWire from your dashboard, or search within a single list.

Yes. SocialWire records follower counts every day for each account you track.

You can track public accounts. SocialWire doesn't access private accounts, private groups or messages.

Yes. Connect SocialWire to Claude or ChatGPT and ask questions about your lists in plain language. It's included on Pro and Enterprise plans, and it's a $29 a month add-on on Starter.

Yes. You can export a list's posts to CSV.

Yes. Pro includes 5 users with roles for who can add accounts and change settings. Enterprise plans have unlimited users.

Yes. We ask for a card when you start so nothing is interrupted when the trial ends. You won't be charged until day 15, and we'll email you a reminder before then. Cancel any time before that and you pay nothing.

Starter is $99 a month for up to 15 accounts. Pro is $249 a month for up to 45 accounts and 5 users. Enterprise plans are custom. Every plan starts with a 14-day free trial, and annual plans get two months free. See pricing.

No. You can start on your own and cancel any time. If you're setting up a whole team, tell us your team size when you sign up and we'll help.

Yes. You can cancel from Settings, and delete your account and everything stored with it, including saved images.

An Emmy- and Peabody-winning team of journalists from NBC, ABC and Mashable. SocialWire grew out of Roone, a newsroom tool we built earlier, after we saw that people mostly used it to track what was breaking out on social.